SHIPPING & RETURNS

Shipping Policy

JAKL KIDS offers SHIPPING within Canada (excluding Nunavut, Northwest Territories and Yukon) on all orders for a fee. Orders typically ship via standard ground shipping methods within 2 business days of receiving your order and cleared payment. Shipments will usually arrive 3-5 business days after being shipped. Please also be aware that if your order contains multiple items they may not all ship together or at the exact same time. JAKL KIDS is not responsible for orders shipped to an incorrect address as specified by the customer. If your order is returned due to an error with the address supplied at the time an order was placed any shipping costs and costs to reship are the responsibility of the customer.

JAKL KIDS does not ship to Nunavut, Northwest Territories or Yukon.

Return & Exchange Policy

We will happily refund or exchange all defective and unused items within 30 days from date of purchase. Returns, Refunds or Exchanges will be issued upon JAKL KIDS receiving the item and at the sole discretion of JAKL KIDS to confirm (1) your order is damaged or faulty, or, (2) your order is unused in the condition it was shipped and sealed with all packaging intact. The customer is responsible to drop off or for all shipping and handling charges to return the order back to JAKL KIDS. For damaged or faulty items, JAKL KIDS will reimburse the basic "Regular Parcel" shipping costs to the buyer upon receipt of the defective item. Please be sure to contact us prior to sending back an item to avoid additional costs. 

Exceptions / non-returnable items
Certain types of items cannot be returned: clearance items, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Christmas Gift Returns (Items Purchased From November 1 to December 24)

In addition to our everyday "Return & Exchange Policy", Christmas gifts purchased from November 1 to December 24 will be eligible for return or exchange until January 31 of the following year. Please contact us if you have any questions or concerns.

Local Pickup

JAKL KIDS offers local pick up at 246 Montgomery Blvd. Orangeville, Ontario, Canada with no minimum purchase required.